Justin “JD” Doran | Project Manager, Communication Company, a Pavion company
Behind every successfully installed life safety or communication system is a team of people coordinating the details, solving problems, and working to ensure the technology performs as intended.
For Justin “JD” Doran, a Project Manager at Communication Company, that work is built on communication, teamwork, and an appreciation for the people who ultimately depend on these systems.
JD works predominantly on Rauland Responder nurse call projects, helping coordinate technology that supports both critical clinical needs and everyday patient experiences.
We recently asked JD to share his perspective on project management, the importance of reliable systems, and what he hopes customers take away from working with Communication Company.
Communication and Collaboration
What standards do you hold yourself to as a Project Manager that you believe are especially important in an industry where reliability and safety matter so much?
“I believe that effective communication with my internal and external customers is key to success. In a commercial environment, the pressures people feel are often intense because they are driven by a security, code, or survival need. I believe consistent communication keeps our collective blood pressure down, and everybody on the same side.”
What's something you wish more people understood about the importance of properly installed, tested, and maintained life safety systems?
“These systems require a collection of talents, expertise, and time to put together. It’s akin to baking. You need every ingredient in its place and time to put together even something as simple as chocolate chip cookies, let alone a wedding cake. We have a great team to support that effort.”
JD's comparison is a reminder that successful projects depend on many different people and areas of expertise working together. What appears straightforward to the end user can involve considerable planning, coordination, and technical knowledge behind the scenes.
The Human Side of Healthcare Technology
How do you find meaning in work where the greatest impact may never be seen or directly recognized, because a properly functioning life safety system is often only noticed when it is needed?
“I work predominantly on Rauland Responder nurse call projects. Setting aside the obvious benefit of something like a Code Blue button that can help save a life, enabling a patient and family to control a TV from the bed or dim the lights after a long day produces unsung comfort. Like grains of sand, these small luxuries can be combined to form a redoubt against the circumstances of a hospital visit.”
While emergency communication is an essential function of nurse call technology, JD's perspective highlights another important consideration: the patient experience.
The ability to adjust lighting or control a television from the hospital bed may seem like a small convenience, but for patients and families navigating a difficult or unfamiliar environment, those details can make a meaningful difference.
Leadership Through Service
What part of your job carries the greatest responsibility, and how have you grown into that responsibility over time?
“My greatest responsibility is to my team—to lead as a servant and remove as many obstacles to their success as I can control. When I started at the company, I had no previous industry experience. I leaned heavily on this principle, and I believe it to be critical to my efforts as a project manager.”
JD's response reflects an approach to leadership centered on helping others succeed. By removing obstacles and supporting the expertise of the people around him, he helps create the conditions for successful project delivery.
Building Confidence Beyond the Project
Beyond completing the project, what do you hope customers take away from working with Communication Company?
“I believe these systems are each a unique tool, and I believe in buying quality. I want our customers to feel served by our expertise and to rest assured that their systems will work exactly as expected in the event that they’re needed.”
For JD, the goal extends beyond completing an installation. It's about helping customers feel confident in the people, expertise, and technology supporting their facilities.
His perspective offers a glimpse into the work that happens behind the scenes at Communication Company, where project managers and technical teams collaborate to deliver systems that customers, clinical teams, and patients rely on.
