Putting the Patient in Patient Engagement: Why It Matters — and How Vizabli Makes a Difference
In today’s healthcare environment, clinical outcomes remain at the heart of every facility’s mission. But increasingly, there’s a parallel focus: patient engagement. When patients are more informed, more involved, more empowered — the results improve: better satisfaction, better adherence, fewer complications, and potentially lower cost.
That’s why digital platforms and smart-room solutions are no longer nice to have — they are becoming essential. Solutions such as Vizabli’s engagement ecosystem offer a new path forward, enabling healthcare providers to shift from passive care to active, collaborative care with the patient fully in the loop.
Why patient engagement isn’t optional
Engagement isn’t just “nice for the patient” or “extra”; it’s a strategic lever. When patients understand their care plan, have accessible information, and can interact with their care team, they may be more likely to follow instructions, avoid readmissions, ask questions early, and feel more in control of their experience.
On the provider side, better engagement means:
Fewer nurse-call “what’s happening” events
More efficient rounding, fewer duplicative questions
A more transparent care experience, which often correlates with higher satisfaction scores
Potential cost savings through reduced delays, improved throughput, shorter stays
In other words: investing in engagement can improve both the human experience and the operational bottom line.
What Vizabli brings to the table
Vizabli’s Acute Care Engagement Solution (ACES) enable patients to access real-time updates on their health status, care team, treatment plan, and more — all while interacting with their environment. With door boards, digital whiteboards, PX1, nurse stations, a clinical mobile app, and a family app, Vizabli offers a wide variety of solutions to boost not just engagement, but that of staff and family, as well.
Some key features worth highlighting:
Real-time care information: Patients can view their schedule, vital signs, medication status, upcoming procedures.
Room controls & service requests: From their bedside device or wall-mounted screen, patients may adjust environment, order food, request services.
Two-way communication: Secure video/audio calls with providers, virtual rounding, family communication, translation services.
Family and visitor engagement: Real-time communication tools, digital signage, interactive navigation solutions, and virtual solutions provide clarity and peace of mind for families.
Integration & data flow: The platform consolidates patient records, schedules, and lab results into one unified view for quick, informed decisions, and integrates with EHR systems, nurse-call, RTLS, imaging, and other clinical infrastructures.
The benefits in action
By adopting a solution like Vizabli, providers can expect to see:
Reduced administrative burden (less time spent updating dry-erase boards or fielding basic questions)
More streamlined workflows for clinicians, freeing them to focus on care not coordination
Improved patient experience: feeling “in-the-know”, more empowered, less anxious
Improved operational metrics: faster discharges, fewer call-backs, more efficient room turnover
Making patient engagement a priority today
If you’re considering how to prioritise engagement in your facility, here’s a roadmap:
Assess current state – What devices, screens, tools do your patients currently have? How often do they interact? What information are they missing?
Define patient journey points – Identify key interactions: admission, rounding, medication times, discharge planning, post-discharge follow-up. Where can engagement tools intervene meaningfully?
Choose integrated solutions – Look for platforms that connect with your existing infrastructure (EHR, nurse-call, RTLS) rather than isolated widgets. Vizabli emphasises this integration.
Empower the patient & family – Engagement isn’t just one-way. Patients should have access, control and clarity. Families should be included where appropriate.
Train staff & set expectations – New technology requires adoption. Clinicians, nurses and staff must be prepared to use engagement platforms as part of workflow—not in parallel.
Measure outcomes – Set metrics for patient satisfaction, nurse-call volumes, rounding efficiency, readmissions, etc. Engagement tools should show tangible benefit.
Iterate & expand – Engagement is not a “set-and-forget” project. As patient expectations evolve, technology and workflows should too.
In an age where patients expect more transparency, more convenience and more collaboration — healthcare providers must respond. The shift from passive care to engaged care is underway. Technologies like Vizabli offer a path to that future, where patients feel valued, informed and empowered — and providers can operate more efficiently, with better outcomes.
At Communication Company, we believe engagement is critical. If you're ready to explore how patient engagement tools can transform your facility — from digital whiteboards to bedside interactive systems — we’re here to partner. Let’s help you build not just smarter care, but stronger, more connected care.
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